Frequently asked questions

  • Table of contents



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  • Frequently asked questions


    Table of contents

    1. Where can I download your products and try them for free?
    2. Why is the downloaded file not working?
    3. Where can I register your products?
    4. How long does it take to receive my registration information?
    5. Why don't I receive my registration information?
    6. Why does my registration information not work?
    7. Why don't you answer my emails?
    8. Why does the application not appear in the Dock when I launch it?
    9. How can I make the application be automatically launched at startup?
    10. Why does the application lose my registration information at startup?
    11. How can I reset the application to its default configuration?
    12. How can I install and launch the application under Mac OS X 10.8 Mountain Lion and 10.9 Mavericks?


    1. Where can I download your products and try them for free?

    You just need to go to the downloads section of our website.


    2. Why is the downloaded file not working?

    This is not a frequent problem, but it can happen.
    Your internet connection might not be stable or your internet browser probably did not download correctly the .dmg file from our website.
    Check that your internet connection works correctly, empty the cache of your internet browser, and redownload the .dmg file from scratch.
    When your .dmg file is correctly downloaded, you don't have any error message when it uncompresses.
    Once the .dmg file is uncompressed, just launch the application located inside the folder.


    3. Where can I register your products?

    You just need to go to the purchase section of our website.


    4. How long does it take to receive my registration information?

    Once you've purchased your registration information with PayPal, we are notified that you've paid.
    Sometimes we are notified immediately; sometimes we are notified several hours later. It does not depend on us.
    Your registration information is automatically sent (after manual checking of the payment) to you by email only when we've received the notification from PayPal.
    So, depending on the time that PayPal takes to notify us, you can receive your registration email a few minutes after your payment as well as several hours after. 99% of the registration emails are sent within 24 hours; only 1% are sent in more than 1 day; and 0% are lost (of course)! So please don't send us an email 5 minutes after you've purchased; just be patient.


    5. Why don't I receive my registration information?

    We always send you your registration information by email.
    Your registration information is automatically sent (after manual checking of the payment) by email to the email address that you provided during your payment with PayPal.
    If you provided a wrong return email address you won't be able to receive your registration information!
    If you, or your email client, or your email server, or your ISP has a misconfigured anti-spam filter you might not be able to receive your registration information!
    If you, or your email client, or your email server, or your ISP requires a manual authentication from us to be able to send you an email you might not receive your registration information!
    If your email box is full you won't be able to receive your registration information!
    So in conclusion make sure that your email address is simply reachable.
    If we can't reach you by email we won't be able to tell you that we can't reach you; it's very frustrating for you and for us! So if you don't receive an answer from us after one week, use another email address so that we can contact you, otherwise you'll think that we ignore your emails although we strongly try to answer them!
    The problems mentioned here above occur in particular with RoadRunner, Prodigy, Earthlink, SBCGlobal, Pacbell, AOL and similar other protected email addresses. (If you experience a problem you can try to use Free, Yahoo or Hotmail email addresses which work correctly.)


    6. Why does my registration information not work?

    All the registration information (i.e. the registration name, the registration email and the registration code) we send work perfectly.
    If you can't make them work it's often a problem on your side, in the way you use them.
    Read again carefully the registration email you received. Everything is explained in it.
    Make sure that the registration code you use is for the right application but also for the right version.
    Make sure that you enter correctly your registration name (exactly as it is given in the email), your registration email (exactly as it is given in the email) and your registration code (exactly as it is given in the email) in the registration window, then click on the "Ok" button. If a failure message appears, check again the registration information you entered. If you really can't manage, send us a screenshot of the failure message accompanied with the registration email you received; we will help you.


    7. Why don't you answer my emails?

    We always answer your emails by email.
    If you send us an email with a wrong return email address you won't be able to receive an answer from us!
    If you, or your email client, or your email server, or your ISP has a misconfigured anti-spam filter you might not be able to receive an answer from us!
    If you, or your email client, or your email server, or your ISP requires a manual authentication from us to be able to send you an email you might not receive an answer from us!
    If your email box is full you won't be able to receive an answer from us!
    So in conclusion make sure that your email address is simply reachable.
    If we can't reach you by email we won't be able to tell you that we can't reach you; it's very frustrating for you and for us! If you don't receive an answer from us after one week, use another email address so that we can contact you, otherwise you'll think that we ignore your emails although we strongly try to answer them!
    The problems mentioned here above occur in particular with RoadRunner, Prodigy, Earthlink, SBCGlobal, Pacbell, AOL and similar other protected email addresses. (If you experience a problem you can try to use Free, Yahoo or Hotmail email addresses which work correctly.)


    8. Why does the application not appear in the Dock when I launch it?

    Some of our applications are background applications. They do not appear in the Dock. They appear only as an icon in the menu bar.
    Background applications are usually applications that you let run in the background during all the time you use your Mac (such as the clock for example), that's why their are made not to appear in the Dock (which is often full). Their icon, in the right side of the menu bar, is often a menu which allows you to access the preferences of the application or to quit it for example.
    So when you launch an application which is a background application, remember that it does not appear in the Dock but often appears as an icon in the menu bar.


    9. How can I make the application be automatically launched at startup?

    To make an application be automatically launched at startup when you turn your Mac on or when you log in, simply add it to your Login items (in the Account panel of the System Preferences panel). At next startup it will be launched automatically.
    Then if you don't want it to be automatically launched anymore at startup, simply remove it from your Login items.


    10. Why does the application lose my registration information at startup?

    When you force-quit the aplication or when you don't shut your Mac down correctly, it may happen that the application lose your registration information, as well as your preferences. To reset the application to its default configuration, as if it had never been launched before, you just have to delete its preference file.
    To delete it you must quit the application, then delete its preference file from your Users/yourlogin/Library/Preferences folder, then relaunch the application.


    11. How can I reset the application to its default configuration?

    To reset the application to its default configuration, as if it had never been launched beore, you just have to delete its preference file.
    To delete it you must quit the application, then delete its preference file from your Users/yourlogin/Library/Preferences folder, then relaunch the application.


    12. How can I install and launch the application under Mac OS X 10.8 Mountain Lion and 10.9 Mavericks?

    Under Mac OS X 10.8 Mountain Lion and 10.9 Mavericks, if you're launching one of our applications for the first time, maybe Mac OS X's GateKeeper (which you can configure in the "System Preferences") will refuse to launch it because you've not downloaded it from the Mac App Store (but from our website). In this case, instead of double-clicking on it, all you have to do is to right-click on the application's icon, and then select the "Open" menu. A message will appear in which you'll be able to confirm that you want to launch the application (even if it was not downloaded from the Mac App Store from an Identified Developper).

    NB: We're not distributing our applications through the Mac App Store, because Apple's fees policy on the Mac App Store is not financially respectful of developers and small and medium companies.